The EZ way to book your Boat!

No, you are not required to pay a deposit or upfront cash to hold a reservation. After the boat owner sends an offer, you can accept it to confirm your booking. Once accepted, you will be charged the full amount of the booking, and both parties will receive a confirmation email.

When you accept an offer:

• Your credit card will be charged the full amount of the booking.
• Partial payments or multiple credit cards cannot be used for a booking.
• Payment is held securely and only released to the boat owner after the trip's successful completion.

We charge a service fee to support secure payment processing, fraud prevention, identity verification, and 24/7 customer support.

• Service Fee Rates: 10% for USD transactions and 16% for other currencies.
• Non-Refundable: The service fee is non-refundable except under specific extenuating circumstances.

• Your credit card will be charged the full booking amount (rental price + service fee) upon offer acceptance.
• A security allowance, if applicable, is not charged at booking but may be activated post-rental if a valid claim is submitted.

Yes, modifications can be requested by contacting the boat owner through the platform. The ability to modify the booking depends on the owner’s policies and availability. Additional charges may apply for changes.

Cancellation policies vary by boat owner and will be outlined in the booking offer.

• Flexible: Full refund if canceled within the specified timeframe.
• Moderate/Strict: Refunds may be limited or unavailable for cancellations closer to the booking date.

EZ Boat does not take responsibility for renters or their guests while on the water. It is the sole responsibility of the boat operator to ensure the safety of renters and comply with all local laws and regulations, as outlined in our terms of service.

Yes, our platform provides a secure messaging system that allows you to communicate with the boat owner before and after booking. Avoid sharing personal contact information to ensure secure interactions.

Tipping is discretionary, and it is customary to tip 10%-20% for boat charters.

• Tips can be given directly in cash or via the platform's payment processing tool.

We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, Discover, Union Pay, JCB, Diners Club.
• Digital Wallets: Apple Pay, Google Pay.

Note: Prepaid credit cards are not accepted.

No, all payments must be processed through the platform for:

• Secure transactions.
• Access to 24/7 customer support.
• Eligibility for protection policies and refunds.

Exception: Tipping your captain or crew can be done directly.

We use industry-standard encryption and secure third-party processors for payment transactions. To ensure your safety:

• Never pay outside the platform.
• Report any requests for off-platform payments to customer support immediately.

The security allowance protects boat owners against additional costs (e.g., minor damage or cleaning fees).

• Before Booking: The amount will be displayed in the pricing section.
• Activation: The allowance is only charged if the boat owner submits a valid claim within 48 hours after the trip.
• Notification: You will be informed via email if a claim is opened.
• Resolve claims directly with the owner whenever possible.
• If unresolved, we will assess evidence and determine whether to issue a payout to the owner or a refund to your card.

If the boat owner cancels your booking, you will receive a full refund, including the service fee. You can then choose to book another boat or request further assistance from customer support.

Pet policies vary by boat owner. Check the listing details or contact the owner through the platform to confirm if pets are allowed on board.

Safety is a top priority. All boat owners must comply with local safety regulations, including providing life jackets and safety equipment. Before your trip, ensure the boat meets your safety expectations.

Many boats allow renters to bring their own food and drinks, but it’s best to confirm with the boat owner before your trip. Some owners may also offer catering services for an additional fee.

In cases of severe weather, the boat owner may reschedule your trip or provide a full refund. Always communicate with the owner for weather-related changes.

Age requirements vary depending on the location and type of boat. Check the listing for specific restrictions, or contact the owner directly for clarification.

If you encounter any problems during your trip, contact the boat owner immediately. For unresolved issues, you can reach out to customer support for assistance and resolution.

No, EZ Boat bookings do not automatically include insurance for you or your passengers. We recommend confirming with the boat owner to ensure they have the appropriate insurance coverage for your trip. In some cases, the owner may offer insurance for a nominal fee.