Dispute Resolution Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2026

At EZ Boat, we strive to provide a safe, transparent, and reliable platform for all users. However, disputes between users may occasionally arise. This Dispute Resolution Policy ("Policy") outlines the steps, processes, and responsibilities for resolving conflicts between renters, owners, captains, and service providers. By using the EZ Boat platform, you agree to the terms of this Policy.

1. Scope of the Policy


This Policy applies to disputes arising from:

  • Booking cancellations or modifications.
  • Damage to vessels or equipment during rentals.
  • Payment discrepancies or refund requests.
  • Safety, operational, or service concerns.
  • Any other conflict related to the use of the EZ Boat platform.


EZ Boat acts solely as a facilitator and is not a party to agreements between users. This Policy is designed to help users resolve disputes efficiently and fairly.


2. Dispute Resolution Process


Step 1: Attempt Direct Resolution

  • Users are encouraged to communicate directly with the other party to resolve disputes amicably.
  • Clear and professional communication often resolves most issues without the need for further intervention.

Step 2: File a Formal Dispute

If direct resolution fails, users may file a formal dispute with EZ Boat by:

  • Submitting a Dispute Form via the EZ Boat platform within 48 hours of the incident or conflict.
  • Including all required information:
    • Booking reference number.
    • Names and contact information of both parties.
    • A detailed description of the issue.

Step 3: Provide Evidence

To process the dispute, users must submit evidence supporting their claims, including:

  • Photos/Videos: Showing the condition of the vessel or equipment before and after the rental.
  • Contracts/Agreements: Any signed agreements between the parties.
  • Communication Records: Relevant emails, messages, or calls through the EZ Boat platform.
  • Receipts/Invoices: For payments, repairs, or other expenses related to the dispute.

Step 4: Mediation by EZ Boat

  • EZ Boat will review the submitted evidence and may mediate between the parties to facilitate a resolution.
  • EZ Boat’s mediation process will focus on helping both parties reach a mutually acceptable agreement.
  • Mediation outcomes are non-binding unless both parties explicitly agree in writing.

Step 5: Arbitration (If Necessary)

If mediation fails, the dispute may be escalated to arbitration under the following terms:
 

  • Arbitration will be conducted by a neutral third party selected by EZ Boat.
  • Both parties must agree to arbitration in writing.
  • The arbitrator’s decision will be final and binding.


3. Key Responsibilities

For Renters:

  • Inspect the vessel and report any pre-existing issues to the owner before the rental begins.
  • Follow all safety protocols and usage guidelines.
  • Provide timely and accurate information during the dispute process.

For Owners:

  • Ensure vessels are in safe and seaworthy condition before each rental.
  • Clearly document the vessel’s condition, safety equipment, and rules.
  • Respond promptly to dispute inquiries and requests for evidence.


4. EZ Boat's Role

  • EZ Boat acts solely as a neutral facilitator during the dispute resolution process.
  • EZ Boat does not guarantee outcomes, assume liability, or provide compensation for disputes.
  • EZ Boat reserves the right to withhold payments, suspend accounts, or take other necessary actions if fraudulent or malicious behavior is identified.

5. Final Decision Authority

  • EZ Boat reserves the right to make the final decision on disputes involving platform policies, payments, or user conduct.
  • Decisions will be based on the evidence provided, platform policies, and applicable laws.
  • Users agree to abide by EZ Boat’s decisions as a condition of using the platform.


6. Additional Provisions
 

  • State-Specific Laws: Users must comply with any state or local laws governing their rental or services.
  • Time Limits: Disputes filed after 30 days from the rental date may not be eligible for mediation or arbitration.
  • Fees: Users may be responsible for arbitration fees, which will be disclosed before proceeding.


7. Updates to the Policy

EZ Boat reserves the right to modify this Policy at any time. Changes will take effect immediately upon posting. Continued use of the platform constitutes acceptance of the updated Policy.


8. Contact Information


For questions or assistance with disputes, contact:
EZ Boat Dispute Resolution Team

​​​​​​​Email: support@ezboatapp.com
Phone: (555) 389 - 277