Payment Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2026

This Payment Policy ("Policy") governs how payments are processed, fees are collected, and disputes over payments are resolved on the EZ Boat platform ("Platform"). By using the Platform, all users, including boat owners, renters, captains, and service providers, agree to the terms of this Policy.


1. Accepted Payment Methods

EZ Boat accepts the following forms of payment:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Payment Platforms: PayPal, Apple Pay, and Google Pay (if applicable).
  • Bank Transfers: Direct ACH transfers for certain transactions, as approved by EZ Boat.
  • Other Methods: Any additional payment methods explicitly listed on the Platform.

Payments must be processed through the Platform’s secure payment gateway. EZ Boat does not accept cash or checks.

2. Payment Timelines

For Renters and Customers:

  • Payment must be made in full at the time of booking unless otherwise specified.
  • In cases where a deposit is allowed, the remaining balance must be paid by the deadline set forth in the booking terms.


For Service Providers (Boat Owners, Captains, and Crew):

  • Payments will be disbursed within [insert timeline, e.g., 3-5 business days] after the successful completion of a service, subject to verification.
  • All payouts will be processed through the payment method linked to the service provider’s account.


3. Platform Service Fees

EZ Boat charges a platform service fee for facilitating connections, processing payments, and maintaining platform functionality. Fees are as follows:

  • Renter Fees: A [X%] service fee is applied to all bookings, which will be displayed at checkout.
  • Service Provider Fees: A [Y%] fee is deducted from each payout.
    These fees are non-refundable except as explicitly stated in this Policy.

4. Booking Cancellations and Refunds

  • Refund eligibility for cancellations will follow the cancellation policy outlined by the service provider at the time of booking.
  • In the event of a service provider-initiated cancellation, renters may receive a full refund, including platform service fees.
  • Refunds will be processed within [insert timeline, e.g., 7-10 business days].


5. Handling Disputed Charges

EZ Boat is not a party to agreements between Users and serves solely as a payment facilitator. However, disputes over charges will be managed as follows:

  1. Initial Resolution: Users must attempt to resolve disputes directly with the other party (e.g., renter and boat owner).
  2. Escalation: If disputes cannot be resolved, EZ Boat may mediate but does not guarantee a resolution.
  3. Chargebacks: If a renter initiates a chargeback, EZ Boat will provide supporting transaction records but is not liable for the outcome.


6. Failed Payments

If a payment fails:

  • The renter must resolve the issue within [X hours/days] or the booking may be canceled.
  • Service providers are not obligated to perform services until payment is successfully processed.
  • Repeated failed payments may result in account suspension or removal.

7. Taxes

  • All Users are responsible for reporting and remitting any applicable taxes on earnings or purchases made through the Platform.
  • EZ Boat may collect and remit taxes on behalf of Users if required by law.


8. Currency and Conversion

All payments are processed in [insert currency, e.g., USD]. Users are responsible for any currency conversion fees or fluctuations.


9. Modifications to Payment Policy

EZ Boat reserves the right to modify this Policy at any time. Changes will take effect immediately upon posting on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.

10. Contact Information

For payment-related questions or assistance, contact: EZ Boat Support
Email: support@ezboatapp.com
Phone: (555) 389 - 277